Based on ITIL and the principals for quality control in the IT
industry, Evatic takes problem solving one step further. The Problem
Management Module aims to reduce the impact that various problems may
create for a company. The module plays a central role in finding and
improving sustainable solutions to problems and preventing problems from
If a problems occurs e.g. with a unit model in a certain serial number interval, the system can send e-mails regarding the problem directly to the equipment’s
contact person or the contact persone registered on the customer’s card.
The module is based on workaround, problem analysis and solution.
Workaround creates alternative ways of action to work around the problem until a sustainable solution is implemented. The system informs the customer about temporary routines that should be followed. The problem gets thoroughly investigated and when a solution is found and implemented, all customers affected by the problem will be contacted automatically.
When a new problem is registered in the database, information regarding similar problems will be provided automatically, given that a similar case has been registered in Evatic earlier.
Please note that the Problem Management Module is licensed. Contact email@example.com
for more information.
Please read more about Evatic 3.4.0 in our release notes