Konica Minolta Business Solutions (S) Pte Ltd has recently decided to use Evatic Service management system with mobile solutions for field service technicians.
Konica Minolta Business Solutions (S) Pte Ltd is a leader in imaging and networking technologies from the desktop to the print shop. Unparalleled advances in security, print quality and network integration are brought together through a range of multi-functional products. The company offers a variety of SLAs to their customers, serviced by their own dedicated team of field service technicians. Konica Minolta operates all over Singapore, including a lot of installations at one of the world’s most busy airport, Changi airport in Singapore.
By using the Evatic system at Konica Minolta Business Solutions (S) Pte Ltd the paper flow in the service department will now be completely removed as receiving customer calls and dispatching jobs to dedicated technicians can be handled automatically by Evatic’s mobile solution.
“We have been evaluating several options to improve our operations that would, at the same time, support our environmental policy,” Eiichiro Nishizawa, Service Division Manager of Konica Minolta Business Solutions (S) Pte Ltd. “Evatic is the best solution for us as it has best practice for the copy & print industry, and its reliability is proven with more than 20 years’ experience. The out-of-box application makes it easy to implement, which is what we needed. I am sure our field service technicians will also appreciate the tremendous benefits from using Evatic mobile solution. I expect to see a dramatic increase in productivity.”
Konica Minolta Business Solutions (S) Pte Ltd will fully integrate the Evatic Service Management System with their own ERP system to avoid any conflicts that may occur.
With just a few keystrokes Konica Minolta’s service technicians will easily be able to navigate to the customer’s site with the integrated map feature. While on-site the technician will have complete access to service history, user handbooks and information about stock. With a touch of the fingertips, information about consumables, spare parts and time spent on the job can be registered and reported – ready to be invoiced in no time.
Field Force Management has never been easier and we thank Konica Minolta Business Solutions (S) Pte Ltd for their confidence in Evatic and our range of products.
Eiichiro Nishizawa, Service Division Manager of Konica Minolta Business Solutions (S) Pte Ltd.