Is MPS the ‘holy grail’ for copy-print suppliers?
Pre-21st century, office printing, scanning and copying looked like this… Companies bought devices, paper and ink. When the ink and paper ran out, they bought more. When the devices malfunctioned, they paid for a maintenance engineer to come over and fix it. And when the devices reached the end of their lives, they bought new ones. These costs could end up as high as 15% of a business’s annual spending.
Fast-forward to 2017. Business print still looks like this in a lot of cases, and most copy-print suppliers still sell hardware, ink/toner cartridges and other consumables to whoever wants them. However, a new way of printing emerged shortly after the turn of the century: managed print services (MPS). Instead of buying a printer and consumables, you’d pay a company to provide end-to-end management of your total print output environment, with a view to cutting costs and streamlining processes.
MPS: a digital transformation driver
MPS is a much hotter topic than it was at the turn of the century. That’s because we’re fully in the throes of a 4th industrial revolution, with businesses all over the world transforming digitally to improve operations and make products and services more accessible. MPS is considered a facilitator of this change. According to Quocirca’s 2017 Managed Print Services Landscape report, 82% of organisations recognise that MPS plays an important role in digital transformation.
Nowadays, the prevailing ethos is that we should be printing less. But digital transformation is not about eliminating paper and printing, particularly as many organisations continue to rely heavily on it (48% of organisations say paper is still very important to their daily business). Rather, digital transformation is about demanding more reliability and availability from your print resources. This is what you get—and expect—from an MPS contract. In fact, Quocirca reveals that the top reason for changing from a traditional, unmanaged print infrastructure to MPS is the improved service quality.
It’s no surprise that according to Transparency Global Research the MPS market is expected to grow from $26.18 billion in 2015 to $94.97 billion by 2024. Copy-print suppliers have a huge opportunity here. MPS could one day become their number one revenue stream.
But top-notch service is a must
In order to be a successful driver of digital transformation, MPS providers have to keep up with it themselves. They need to be utilising new and ever-evolving technologies—including the cloud, the Internet of Things (IoT), and artificial intelligence (AI)—to manage and monitor their customers’ print processes in increasingly efficient and accurate ways. Smarter analytics, automation and proactive, predictive service hold the key to achieving the levels of excellence today’s customers are expecting. Providers who don’t invest in these capabilities run the risk of failing to adapt to the more demanding, service-oriented economy.
Evatic offers an intelligent, comprehensive, and carefully honed service management solution befitting a digital transformation driver. With powerful IoT capabilities, user-friendly business intelligence tools, and cutting edge mobile technology, our solution is specially designed for MPS providers and completely end-to-end. If you want to enhance your proactive service delivery credentials and deepen your customer relationships, Evatic is a big step in the right direction.
For more information about Evatic’s service management software, visit our Contact Us page, or send us at email at firstname.lastname@example.org.