TOPCON is an 80 years old specialist in precision equipment for topography and medical needs, and they choose Evatic for service process optimization.
We spoken to hundreds of our industry peers and have gathered the issues affecting their ability to minimize rising costs, and come out this 22 pages whitepaper to share with you on, how to increase profitability in today's market.
Evatic has signed a new contract with
Almana & Partners W.l.l. in Qatar for the implementation of complete service management solution.
This whitepaper is developed based on Aderdeen's research of “
Field service 2012: The right technician” and introduces how mobility can help you reduce costs and increase profitability.
Evatic has developed a new integration concept, branded Evatic Service Hub. In the early stages the concept focused solely on industry specific integrations with print management systems.
Evatic will attend MEFA tradeshow, which is the largest independent trade show for heavy equipment in Norway, at Sola, on 7th -9th of June.
Evatic Mobile workflow will be furnished for Syderal to increase operations' efficiency.
Evatic is attending
ONS Norway on
19 - 21 August 2013, Stavanger. This is an arena for suppliers of the Norwegian Continental Shelf to showcase products and services.
Aqua Nor 2013 will be held in Trondheim, Norway, at Nidarø, and on the outdoor area Skansen.
Join this platform to share your idea on strategic
service planning in improving business process...
The Singapore-based Ken-Jo Industries Pte Ltd is specialized in providing customized engineering solutions of integrating a lift system into valuable assets.
Evatic 3.8.5 is now released and can be downloaded
here. We have previously informed about new features in the
Evatic MPS concept and the new features in
Evatic Mobile Service, such as GPS-tracking and Barcode scanning of articles. The Evatic Mobile Service client for iOS and Android can now be downloaded from App Store and Google Play.
Optimal IT is engaged in IT operation and maintenance, and is located in Toulouse in southern France. Optimal IT manages SLAs for its own customers and on behalf of major IT vendors.
Evatic will join as a partner with Soennecken at
CeBIT 2013, at
1pm to 5 pm, March 5th, 2013 to showcase our specialized solution -
Evatic Managed Print Service (Evatic MPS).
Valence Bureau Système (VBS) is located in the South of France and distributes and maintains copiers form several brands.
After a long and serious benchmark of the different service management solutions in the market, VBS recently decided to choose Evatic because of our capacity to cover VBS' present and future needs.VBS will thus equip its service technicians with Evatic Mobile Service to efficiently serve its numerous clients.
Coffee machines require regularly maintenance in order to continue to delight its user with high product quality and great taste, cup by cup.
Dallmayr Vending & Office provides vending machine services for different businesses and companies all over Europe. A wide product range from renowned manufacturers includes espresso machines, powerful coffee machines and complete vending stations with snacks and cold drinks. All machines features are top modern, and now Dallmayr has decided to use the latest technology on the service management area as well and has thus introduced Evatic as their new service system.
Evatic 3.8 has recently been launched, and the new version offers new functionality and better usability.
In the order summary we have created a new layout on the ‘complete & print’ screen, providing you with a much better overview of the orders. In addition, we have added the possibility to use article statuses to categorise the orders. We have focused a lot on improving the quality in Evatic PartnerWeb and Evatic CustomerWeb in this release. In the latter you now have the possibility to view only your own service projects and/or HelpDesk projects in the log.
Industry-specific technical services require special maintenance to run smoothly and efficiently.
RGM Industrial Services operates and maintains multifunctional devices and printers, technical systems, such as heating, air-conditioning and electrical systems, plumbing installations and building management systems. The fast-growing German company can now utilize the advanced features in Evatic to ensure precision and reliability in their service offerings.
Evatic France has seen a positive growth this autumn. The company has recently signed contracts with three larger companies within the copy / print industry in the region, and is thus beginning to gain a foothold in the copy / print industry in the French market. Burolor is one of the three companies mentioned above. Burlor is located in the East of France and the company distributes and maintains copiers from several brands including products from Kyocera Document Solutions.
Innoflex Pte. Ltd, localized in Singapore, specializes in air-conditions systems & air-quality consultancy. The company has recently decided to implement Evatic Service Management System to streamline its service processes.
Based on Evatic’s best practice solutions and thorough experience across numerous industries, Evatic Service Management System provides integrated field service management functionality. All relevant information about customers, service tasks, and service history is available at all times.
House of Coffee AS is a supplier of coffee experiences, and delivers their products and services to all kind of office and industrial environment, coffee shops, hotel and restaurant chains all around Norway. The company has a wide range of espresso machines, coffee machines, water coolers, vending machines and ingredients for all types of requirements.
200 toner orders per minute? Toner replacement as late as possible, as early as necessary? 2,000 service contracts billed in 5 minutes? 30% less toner in stock?
In the maintenance and support of large copier/printer fleets the questions that makes or brakes a company's success are the same for all service providers:
• How to achieve maximum efficiency and perfect time management?
• How to achieve optimal data management and bring the costs down to a reasonable level?
• Which processes can be automated with full control and transparency?
The answer is Evatic Managed Print Services (MPS)!
Evatic has recently signed a contract with one of Malaysia’s leading domestic telecommunications suppliers Supreme Land mobile & Wireless Corporation (SLW) Sdn Bhd.
After the implementation SLW can expect to enjoy a more streamlined service process with a paperless workflow. SLW’s technical engineers will be able to track the client’s service history while at the same time the technicians’ schedules and activities are transparent. This makes it easier for the service manager to set and measure all KPIs that targets performance, costs related to jobs, etc.
Please click here to read the whole press relase.
Cimef sells and maintains Ricoh and Canon machines all over Tunisa. The company was established in 1975 and are involved both in the copy / print industry as well as offering IT and video services.
As so many other companies in the copy / print industry Cimef has now decided to use Evatic as their service management system. The company’s engineers and technicians will shortly become fully equipped with mobile devices that run Evatic’s mobile solution, Evatic Mobile Service.
Evatic Map has recently been re-launched and is now integrated with
Google Maps.
Evatic Map is an extension of the project overview in Evatic Service, and the solution gives the user a visual representation reported service jobs and the company’s service technicians - represented by symbols in the map. The scalable maps provide the service coordinator with a complete list of reported service jobs, and the jobs are easily assigned to the nearest service technician by
drag and drop.
The new Evatic version offers new functionality, better usability and brand new products.
Some highlights:
A PDF converter is now available in all modules where documents can be added, making it easy to convert PDF files from MS Word and Excel documents. This functionality has also been added to the e-mail window, where you can choose to convert an attached document to a PDF file directly.
Our well known product Evatic Mobile is now also available on iOS, meaning that Evatic Mobile can run on
iPhone and
iPad.
Fast growing markets in the Asia Pacific region led Evatic to open a Asia regional office in Singapore last year.
The new office, which now includes functions such as sales, marketing and technical support, meets new and existing clients with more than 20 years of professional service management experience. Evatic's aim is to ensure that their clients can deliver excellent service at a lower cost.
Evatic has recently hired René Musch from the Netherlands to be in charge of the new Benelux Branch of Evatic.
René has been working in the industry for years, and he will be responsible for setting up our sales organisation in the Benelux countries. We are looking forward to gaining a greater presence in this region in the near future.
Konica Minolta Business Solutions (S) Pte Ltd has recently decided to use Evatic Service management system with mobile solutions for field service technicians.
Konica Minolta Business Solutions (S) Pte Ltd is a leader in imaging and networking technologies from the desktop to the print shop. Unparalleled advances in security, print quality and network integration are brought together through a range of multi-functional products. The company offers a variety of SLAs to their customers, serviced by their own dedicated team of field service technicians. Konica Minolta operates all over Singapore, including a lot of installations at one of the world’s most busy airport, Changi airport in Singapore.
Sharp Sofeb - Sharp’s French operations - has recently decided to use
Evatic’s Mobile solution for Android – EMA. This will greatly reduce the paper flow in the service department as receiving and reporting work orders now will be handled automatically by the EMA solution.
Is your Service Department profitable? How much money could you be saving by using a mobile service management solution?
Find out today! Try our free online audit!
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Our SupportWeb solution is now available on our website.
Here you may register your support case online and follow the status of the task from registration to solution.
Please contact the support department at
support@evatic.com to get your username and password.
Go to
SupportWeb
The new version contains some news, changes and improvements.
PartnerWeb is among other things released with a new look, and is now compatible with all the major browsers. There is also new functionality for meter readings in the CustomerWeb, and
EMA (Evatic Mobile for Android™ can now generate checklists which automatically are converted to documents files for easy e-mail attachements.
Please read more about Evaitc 3.6 in the
release notes.
One of the leaders in the field of industrial kitchen technology in Germany – Citti GV-Partner Groβhandel GmbH & Co. KG – has recently decided to use Evatic for their service management. The company’s headquarter is in Kiel with 6 service centres around the country.
Evatic has recently signed a contract with
CBS – Xerox in Algeria.
- with news, changes and improvements!
Read more ...
We have added two new views of today’s project list in EMA. You may now select to view your projects by month or week, where the projects will be displayed in a calendar instead of just a list.
Evatic has recently signed two larger contracts in the Midle East -
TechnoLine, which is one the leading suppliers of office equipment in Syria, and
Corporate Connection in Dubai, which operates in the same business.
Evatic decided to begin developing Evatic Mobile for Android telephones in the spring of 2009. In retrospect this has proven to be a very wise decision that our customers now may take full benefit of.
Evatic Mobile as App for Android™ is launched, making
Evatic Mobile more user friendly than ever before. Lose the PDA pen and
register work time and goods by the touch of your fingertips.
Based on ITIL and the principals for quality control in the IT
industry, Evatic takes problem solving one step further. The Problem
Management Module aims to reduce the impact that various problems may
create for a company. The module plays a central role in finding and
improving sustainable solutions to problems and preventing problems from
reoccurring.
We are proud to announce that YIT has chosen Evatic as their service management software solution in Norway. YIT is a nationwide subsidiary of Finnish YIT Group and has more than 3.200 employees in Norway.
Evatic Mobile Services (EMS) is the new umbrella term for all our mobile solutions. EMS is now also available on iPhone and iPad, and the functionality has been further developed since the last release. Now it is possible to handle documents and utilize checklists, and the solution is becoming even more stable and comparable to our popular product Evatic Mobile for Android™. You soon get the opportunity to download EMS from Apple’s App store.
You can now control the user-rights in Evatic Mobile for Android™ on user level. This means that you can to decide which users who are allowed to create a new projects in EMA. A similar control has been added at department level, making it possible to control that a service technician may only be able to create new project on a customer or machine which belongs to the department he or she is logged on to.
Now the field service technician may send e-mails directly to a contact group, regardless of who is set as main contact person for the project. It is also possible to move machines or equipment from one customer to another when creating a new task in EMA.
New functionality is also available in the e-signature feature. When the field service technician captures the customer’s signature on EMA, you now get the opportunity to type the customer’s name as an addition to the signature. Here a bookmark has been created, making it easy to retrieve the name in relevant reports.