Elevators

Elevator companies are faced with the issue of lower margins for maintenance contracts and increasing labor costs. Furthermore, renewing maintenance contracts with existing customers is critical because management has neither a clear view on exact due dates, nor information on the relevant machines or contract conditions.

In addition, a weekly or monthly maintenance schedule for technicians is essential to achieve customer satisfaction.

Industrial challenges

  • High labor costs for regular maintenance jobs.
  • Difficult to manage schedules for preventive maintenance in time.
  • Response time differs from agreed SLA.
  • A great deal of paperwork (maintenance schedule, job sheet, service report, check list, spare part order).
  • No real time update unless technicians notify management.
  • No transparency on contract date renewal.
  • Invoices are often sent based on progress of project timeframe, easily losing focus on the date.

 The benefits with Evatic solutions

  • Automated planning and scheduling for periodical preventive maintenance jobs per elevator.
  • Easy dispatching for urgent calls.
  • Clear visibility of technicians’ location/elevator with Evatic Map/GPS features.
  • Real time verification of the available spare parts in the system.
  • Automated service ticket reporting, if requested.
  • Short time intervals from service job to invoicing.